Shipping policy

Shipping Policy

Thank you for supporting hand-drawn art! Every order helps keep the pen moving here in the studio. Please read through the details below so you know exactly what to expect.

Where We Ship

We currently ship within the United States only (including Alaska, Hawaii, and U.S. territories where carriers allow). We do not offer international shipping currently.

All orders ship to U.S. addresses. If you place an order with an international or undeliverable address, we'll reach out to resolve it, and if we can't, we'll cancel and refund the order.

A Note on Our Two Types of Products

Nicster Art offers two kinds of products, and they ship a little differently:

  1. Print-on-demand items (apparel, mugs, posters, canvases, and other made-to-order goods) are produced and shipped by our trusted printing partner, Printify. Because each piece is custom-made just for you, these are not pre-stocked, they're created after you order.
  2. Studio items (original artwork and select prints) are packed and shipped directly by Nicki from the studio in Downingtown, PA.

Your order confirmation and the product pages will indicate which type you're purchasing. Regardless of the type of product purchases, the items may arrive separately and at different times.

Print-on-Demand Items (Shipped via Printify)

Processing & Production

Print-on-demand items are made to order. Production typically takes 2–7 business days before an item ships. Most of our wall art and print products fall on the faster end of that range.

Shipping Time

Once produced, U.S. standard shipping usually adds 2–5 business days in transit. In total, most print-on-demand orders arrive within about 5–9 business days from the date you order.

Estimated total delivery: 5–9 business days (production + shipping combined)

Express Delivery: Printify offers an Express option on select products that aims to deliver within 2–3 business days total in the continental U.S. (not available for Alaska, Hawaii, or PO Boxes).

Good to Know

  • Timelines are in business days (Monday–Friday, excluding holidays).
  • Production and delivery times are estimates, not guarantees.
  • During the holidays and other peak periods, production and shipping may take longer. We'll always do our best to keep you posted.
  • If your order contains multiple items, they may be produced and shipped separately, sometimes in more than one package.

Studio Items (Shipped Directly From Our Studio)

Processing

Original artwork and studio-shipped prints are carefully packed by hand. Please allow 3–5 business days for processing before your order ships. We take extra care packaging original art, so it arrives safely.

Shipping Time

Studio items ship via USPS with tracking. Once shipped, U.S. delivery typically takes 2–5 business days.

Estimated total delivery: 5–10 business days (processing + shipping combined)

Good to Know

  • Original pieces are one-of-a-kind, so they receive special protective packaging.
  • If you need an item by a specific date (for a birthday, holiday, or gift), reach out before ordering and we'll let you know what's possible.

Shipping Costs

Shipping is calculated at checkout based on your order and destination.

Any applicable shipping charges are shown at checkout before you complete your purchase.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package to your door. Print-on-demand and studio items will have separate tracking if shipped in different packages.

If you haven't received tracking within 7–10 business days of ordering, please reach out and we'll investigate it right away.

Lost, Delayed, or Damaged Packages

Art deserves to arrive in perfect shape, and we want you to love what you receive. Please keep in mind that once an order is handed off to the carrier, responsibility for delivery passes to them. The support below is offered as a courtesy and handled on a case-by-case basis, not as a guarantee — but we'll always do what we reasonably can to help.

  • Delayed in transit: Once a package leaves us or our printing partner, delivery is in the carrier's hands. We're happy to help you track it down.
  • Arrived damaged: Please contact us within 7 days of delivery with photos of the item and packaging, and we'll do our best to make it right with a replacement or refund.
  • Lost in transit: If tracking shows an issue or your package never arrives, let us know and we'll work with the carrier to help resolve it.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly. If a package is returned to us due to a bad address, we'll contact you to arrange reshipment (additional shipping charges may apply).

Questions?

We're a small studio and we read every message. Reach out anytime at support@nicsterart.com and we'll get back to you as soon as we can.

Thank you for bringing hand-drawn art into your home. 🖤

— Nicki, Nicster Art · Downingtown, PA