Refund policy
Return & Refund Policy
Thank you for bringing hand-drawn art into your home. I want you to love what you receive, so here's exactly how returns and refunds work. Because Nicster Art offers two different kinds of products, the rules differ a little between them — please read the section that matches what you ordered.
A Quick Note on Our Two Types of Products
As with shipping, returns depend on which kind of product you purchased:
- Print-on-demand items (apparel, mugs, posters, canvases, and other made-to-order goods) are custom-printed just for you by our printing partner, Printify, after you order. Because they're made specifically for your order, they can't be returned for a change of mind — but I'll absolutely try to make it right if something arrives defective, damaged, or wrong.
- Studio items (original artwork and select prints) are packed and shipped by hand from the studio. These are eligible for a 30-day return as described below.
Your order confirmation and the product page will tell you which type you're buying.
Studio Items — 30-Day Returns
For original artwork and studio-shipped prints, you have 30 days after delivery to request a return. To be eligible, the item must be in the same condition you received it — unused and undamaged — in its original packaging, with your receipt or proof of purchase.
To start a return, just email me at support@nicsterart.com before sending anything back. Once your return is approved, I'll send instructions on how and where to ship it. Items sent back without an approved return request can't be accepted.
For change-of-mind returns, you're responsible for return shipping. I recommend a trackable method, since I can't issue a refund for an item that doesn't make it back to the studio.
Damaged, Defective, or Wrong Items
This covers both print-on-demand and studio items. Please inspect your order as soon as it arrives, and contact me within 7 days of delivery at support@nicsterart.com with a photo of the item and the packaging if anything is defective, damaged in transit, or not what you ordered.
I'll make it right with a replacement or a full refund, and in these cases the return shipping (if any is needed) is on me. Art deserves to arrive in perfect shape, and I stand behind every piece that leaves here.
Items That Can't Be Returned
- Print-on-demand items, except when defective, damaged, or incorrect (see above).
- Custom, personalized, or special-order pieces.
- Sale items and gift cards.
If you're ever unsure whether your item qualifies, just ask — I'm happy to talk it through before you order.
Exchanges
The fastest way to get exactly what you want is to return your eligible item and, once the return is approved, place a new order for the piece you'd like instead.
Refunds
Once I've received and inspected your return, I'll email you to let you know whether it's approved. If it is, your refund goes back to your original payment method within 10 business days. Keep in mind your bank or credit card company may need a little extra time to post it.
If more than 15 business days have passed since your return was approved and you still don't see your refund, please reach out at support@nicsterart.com and I'll look into it right away.
Questions?
I'm a small studio and I read every message. Email me anytime at support@nicsterart.com and I'll get back to you as soon as I can.
— Nicki, Nicster Art Studio